Real Cases
You may encounter various complications on your travels – in particular connected with your health. You will be safe, however, in the knowledge that we will look after you. Read a few examples about how we cared in real cases below.
Spinal Cord Injury
Case Summary
A 23 old woman suffered a fracture of the spine causing a complete paralysis after jumping into a swimming pool. The client was immediately transported by an ambulance to a hospital in the capital city, where she had a surgery at the department of neurosurgery.
The surgery had stabilized her health condition, but it was still necessary to arrange transport for the patient back to CR for further treatment and physiotherapy. The only option – in regard to the patient’s state – was an air ambulance. The assistance service organised the transport by air ambulance to the Czech Republic as well as the subsequent hospitalization.
Scope of assistance service work
Due to the serious condition of the patient 4 payment guarantees were sent covering costs incurred by the patient’s transport. The patient was transported several times – firstly to the capital city to undergo the surgery, then by an ambulance to the airport, and by air ambulance to the Czech Republic, and from the airport again by an ambulance to a hospital in CR.
Overall time spent on the case: 34 hours
Severity: Heavy case
Costs
Transport by the ambulance: 8 100 CZK
Surgery: 1 770 000 CZK
Air ambulance transport: 1 530 000 CZK
Total costs: 3 350 000 CZK
Heart Attack
Case Summary
The last but one day, before a return from a business trip to Egypt, the insured suffered a massive heart attack. He had to undergo a triple bypass surgery immediately. He had to spend several days at ICU before he could be transferred to a normal care unit. Since he was still not suitable for transport back to CR, we arranged a visit of his closest relative, his son. The son could stay with his father at the hospital for the entire duration of the 14-day-long-hospitalization. The insurance company organised and paid for his accommodation, food and flight tickets. After 14 days it was already possible to proceed with repatriation back to CR by an air ambulance.
Scope of assistance service work
It was necessary to send very quickly a payment guarantee for the treatment and the surgery, and for the transport, as well as for the caretaker. Another payment guarantee was sent to cover the air ambulance repatriation back home. The patient’s health condition had to be constantly checked and controlled by a doctor from the Assistance service.
Overall time spent on the case: 17 hours
Severity: Heavy case
Costs
Surgery and hospitalization: 947 000 CZK
Summoned caretaker costs: 20 000 CZK
Other costs: 21 500 CZK
Air ambulance costs: 723 000 CZK
Total costs: 1 710 000 CZK
Inflammation of Pancreas
Case Summary
A 59-year-old man fell ill with an inflammation of the pancreas in Greece. The illness had a rapid and painful progression. The client had to undergo surgery without delay. He was placed at ICU after this surgery. Since he was not ready to return home, we organised and paid for accommodation and food for his wife as the accompanying caretaker. The wife, who was with him on the business trip, stayed for the entire duration of the 10-days-long-hopsitalization. We transported them both back to the country at the end.
Scope of assistance service work
Payment guarantees were sent to the hospital to cover all treatments and the surgery.
Overall time spent on the case: 12 hours
Severity: Heavy case
Costs
Surgery and hospitalization: 810 000 CZK
Accommodation and food for the caretaker: 22 000 CZK
Other costs: 24 300 CZK
Transport back to CR: 40 000 CZK
Total costs: 896 000 CZK
Nervous Breakdown
Case Summary
A client fell into a deep depression after receiving a text message in the USA. The depression resulted in a total nervous breakdown and a mental defect. The client ceased communicating and lost his ability to take care of himself. He had to be hospitalized at a psychiatric clinic. For the entire duration of the hospitalization his father was available to him and stayed with him in the USA. After stabilisation of the patient’s mental condition we could proceed with a careful repatriation back to the country under a supervision of a summoned Czech doctor.
Scope of assistance service work
Due to the diagnose it was necessary to transport the patient to a private facility specialising in mental defects. It was first necessary to stabilise the patient and then transport him back to CR. Accommodation had to be organised for his father who stayed for the entire duration at the hospitalization. The repatriation was conducted under supervision of the summoned escorting physician. The patient was finally transported from Ruzyne airport to a psychiatric institution.
Overall time spent on the case: 16 hours
Severity: Heavy case
Costs
Hospitalization: 418 000 CZK
Other costs: 22 000 CZK
Repatriation: 180 000 CZK
Total costs: 640 000 CZK
Rib Cage Fractures, Lung Injury
Case Summary
A client sustained a very serious injury when accidentally falling down stairs and unfortunately caused herself a multiple fracture of the rib cage and lung perforation. She was hospitalised immediately at ICU. The lung injury ruled out any possibility of transporting the patient by flight for at least 3 weeks. We had contacted her family and arranged a visit by her son to act as her caretaker. He stayed with his mother for almost the entire duration of the treatment. After 3 weeks the patient could be repatriated under a supervision of a summoned Czech doctor back to the country.
Scope of assistance service work
A payment guarantee was sent six times to cover the long hospitalization as well as the surgery. Many times (31) during the treatment the patient’s condition was consulted and checked by a Czech doctor from the Assistance service. Transport options were verified eight times. The patient was transported to an airport by an ambulance. A nurse was summoned from the Czech Republic to escort the patient back to the country.
Overall time spent on the case: 27 hours
Severity: Heavy case
Costs
Surgery and hospitalisation: 405 000 CZK
Accommodation and food for the caretaker: 50 000 CZK
Other costs: 10 000 CZK
Repatriation to CR (with attending nurse): 107 000 CZK
Total costs: 572 000 CZK
